Privacy Policy

Effective Date: August 1, 2026

Welcome to Skycity Casino (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in New Zealand.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“personal information”). The types of personal information we collect include:

Personal Identification Information: such as your name, date of birth, gender, address, email address, phone number, and identification documents.
Account Information: username, password, and other registration details.
Financial Information: payment details, transaction history, and billing information.
Usage Data: information about how you use our website and services, including IP address, browser type, pages visited, and device information.
Communication Data: correspondence and communications you send to us.

2. How We Collect Your Information

We collect your information through various methods, including:

When you register an account or update your profile.
When you make deposits, withdrawals, or other transactions.
Through cookies and similar tracking technologies when you use our website.
When you contact our customer support or respond to surveys.

3. Use of Your Information

We use your personal information to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory obligations.
Process transactions and send you related information.
Improve and personalize your experience on our website.
Communicate with you, including sending updates, promotions, and customer service responses.
Prevent fraud, money laundering, and other illegal activities.
Comply with applicable laws and regulations in New Zealand.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, subject to confidentiality agreements.
Regulatory authorities, law enforcement, or government agencies as required by law.
Third parties in connection with a merger, acquisition, or sale of assets.

All third parties with whom we share your information are required to protect your data in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access and request correction of your personal information.
Request deletion of your personal information, subject to legal and regulatory requirements.
Withdraw consent where processing is based on your consent.
Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

8. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

9. International Transfers

Your information may be transferred to and processed in countries outside New Zealand. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Skycity Casino Privacy Officer
Email: [email protected]
Phone: +64 9 123 4567
Address: 90 Federal Street, Auckland Central, Auckland 1010, New Zealand