Responsible Gambling at SkyCity Casino New Zealand

At SkyCity, we are committed to providing a safe, fair, and enjoyable gaming environment for all our guests. We believe that gambling should always be a form of entertainment, not a way to make money or escape personal problems. Our Responsible Gambling programme is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

SkyCity Entertainment Group takes its obligations under the Gambling Act 2003 seriously. We work closely with the New Zealand Department of Internal Affairs (DIA) and approved problem gambling service providers to minimise gambling-related harm in our communities. Our staff are trained to identify signs of problem gambling and to respond with care and respect.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you intended
Chase losses by continuing to gamble to win back money
Neglect work, family, or personal responsibilities due to gambling
Borrow money or sell possessions to fund gambling
Feel anxious, irritable, or restless when not gambling
Lie to friends or family about your gambling habits
Use gambling as a way to cope with stress, depression, or other problems

If any of these signs apply to you or someone you know, we encourage you to seek help immediately.

Tools to Help You Stay in Control

SkyCity offers a range of tools to help you manage your gambling activity:

Self-Exclusion

You can voluntarily exclude yourself from SkyCity Auckland Casino for a minimum period of one year. Self-exclusion means you will be refused entry to the gaming floor and your membership privileges will be suspended. To apply for self-exclusion, please visit the SkyCity Host Responsibility Team at the casino or contact us directly.

Exclusion by a Third Party

Under the Gambling Act 2003, a family member or close associate may apply to have a person excluded from a casino if they believe that person has a gambling problem. Please speak with our Host Responsibility Team for more information.

Pre-Commitment and Spend Limits

We encourage all guests to set personal limits on the time and money they spend gambling before they begin. Decide on a budget and stick to it. Never gamble with money you cannot afford to lose.

Take a Break

Our staff can assist you in taking a temporary break from gambling. If you feel you need time away from the casino, speak to any member of our Host Responsibility Team.

Responsible Gambling Tips

Set a budget before you start and never exceed it
Set a time limit for your gambling session
Never gamble when you are upset, stressed, or under the influence of alcohol
Do not borrow money to gamble
Take regular breaks during your gaming session
Balance gambling with other leisure activities
Treat gambling as entertainment, not as a source of income

Support for Problem Gambling in New Zealand

If you or someone you know needs help with a gambling problem, free and confidential support is available 24 hours a day, 7 days a week in New Zealand:

Problem Gambling Foundation of New Zealand

Phone: 0800 664 262
Website: www.pgf.nz

Gambling Helpline

Phone: 0800 654 655 (free, 24/7)
Text: 8006
Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

Phone: 0800 543 354
Website: www.lifeline.org.nz

Mental Health Foundation of New Zealand

Website: www.mentalhealth.org.nz

Our Host Responsibility Team

SkyCity's dedicated Host Responsibility Team is available on the casino floor at all times. Our team members are trained to:

Provide information about responsible gambling
Assist guests who wish to self-exclude
Connect guests with problem gambling support services
Respond sensitively to guests who may be experiencing gambling-related harm

You can approach any SkyCity team member on the gaming floor, or visit the Host Responsibility Desk located at SkyCity Auckland Casino, 90 Federal Street, Auckland CBD, Auckland 1010.

You can also contact us by email at [email protected] or by calling +64 9 363 6000.

Minors and Gambling

Gambling is strictly prohibited for anyone under the age of 20 in New Zealand. SkyCity enforces a strict age verification policy. Any person who appears to be under the age of 25 may be asked to provide valid photo identification before entering the gaming floor. If you are aware of a minor attempting to access the casino, please notify a staff member immediately.

Regulatory Information

SkyCity Auckland Casino operates under a Casino Licence issued by the New Zealand Gambling Commission and is regulated by the Department of Internal Affairs (DIA) under the Gambling Act 2003. Our Host Responsibility Programme is approved by the DIA and is reviewed regularly to ensure it meets current best practice standards.

For more information about gambling regulation in New Zealand, visit: